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Privacy Policy

Southern California's Most Trusted Home Care Agency & Registry

Serving you and your loved ones for over 25 years

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Privacy Policy

This Privacy Policy sets forth our commitment to you regarding your privacy and security on the AAATLC.com website (the “Site”). AAA T.L.C. Health Care, Inc. (“AAA”) the owner of the Site, takes your privacy very seriously. This Privacy Policy will detail the categories of information we collect from Site users, how we use such information, and how you can access the information that we have and make changes or remove it. This Privacy Policy is issued based upon our commitment to you and is drafted in conformity with California Business and Professions Code section 22575. For California consumers, special considerations may apply as set forth below.

Information Collected and How It is Used

General

By operating the Site, much like many other sites on the Internet, we collect certain information about your use of the site so that we can monitor the Site to make sure that it is working as expected and that our users are able to use the Site effectively and efficiently. AAA collects both personally identifiable information (which is information specific and personal to you) and non-personally identifiable information (which is aggregate information that does not identify you). We do not sell any of the information that we collect.

With respect to information collected when you contact us through the Site or information we collect via our blog subscription form, or from an email that you may choose to send to us or a live chat that you initiate with us, we will use the information that you provide to respond to your request and where applicable, to communicate with you or deliver AAA services to you. We will also use and share information that you provide to us to verify your identity in the event you reach out to us, to maintain and troubleshoot technical systems, for marketing as set forth herein, analytics purposes, to process requests from you or for other similar business related purposes and services.

Web Forms

You may choose to voluntarily fill out a web form on the site to communicate with us for various purposes as will be indicated on the form. The information collected includes your full name, address, telephone number, and email address. Depending on the form you use, we may also collect the following: what nursing or caregiving qualifications you have, what the best time to give you a call is, your contact preference, and information you provide within the “message” text box. This information is used to respond to your request and to provide other necessary and legitimate business services, like communicating to you on behalf of ourselves or our marketing partners.

Digital Information

As you use our Site it is necessary for us to collect certain data to help ensure that our site is functioning properly, evaluate the number of visitors we may have an prevent any unauthorized conduct. This type of data includes: IP Address, browser type, geographic location, device type (for mobile), domain names, internet service provider, operating system, the files viewed on our Site, clickstream data, access times, metadata, and referring website addresses. This information is automatically captured when you visit the Site and is used to provide general statistics regarding the use of our Site, and can be linked to other Personal Information we may have collected such as your name, email address, and phone number. This information is also used to help improve your experience, run the Site more effectively, and where applicable it is used in the rendering of services to you. We utilize a third-party Customer Management service for all data collected from your use of the Site which provides for the ability to opt-out of certain uses. You may review the privacy policy of this service here.

How Your Information Is Shared

We do not use or share information provided to us via this Site in ways unrelated to the uses described in this policy without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

In certain instances, like when you contact us through the Site (through a contact form or through live chat) or when you subscribe to our blog, we share the personal information we collect with trusted third-party service providers or business partners. These include business service partners to facilitate our communications with you and to provide certain services on our behalf. We also share this information with service providers who provide technical, analytical, and other similar services on our behalf.

Our service providers are required to protect any personally identifiable information they have access to in a manner consistent with this Privacy Policy and to use any personally identifiable information for the purposes consistent with the reason it was provided.

Additionally, there may be circumstances in which we are obligated to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or in connection with judicial proceedings, compliance with court orders, or other legal process.

Presently, we do not share information in any manner other than with those service providers identified above for the purpose of collecting and maintaining the information. If you wish to opt out of marketing communications initiated by us, you may contact us at optout@aaatlc.com. This will not affect our right to communicate with you for certain other legitimate business and other purposes as permitted by applicable law.

Security - How We Transmit and Store Information

The security of your personal information is important to us. Information in our possession is maintained according to generally accepted industry standards. Information transmitted through us is transmitted through SSL protocol, which is encrypted to increase the security data transfer. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. Information provided to us by you is encrypted and transmitted to us via SSL Technology and remains encrypted while stored. We store this information for as long as necessary to provide the services you requested and for other legitimate business purposes. If you have any questions about security on our website, you may contact us by emailing privacy@aaatlc.com.

Cookies

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on the AAA website and your use of the Site grants us the necessary consent to do so. We use both first and third party cookies for essential website operation, performance and functionality, analytics and customization, advertising and for social networking purposes. Essential cookies are necessary for your access to the Site, while performance and functionality cookies enhance the Site performance but are non-essential. Analytics and customization cookies collect information help us understand how the Site and marketing campaigns are performing or help customize the Site to you. Advertising cookies are used to make the advertisements you see more relevant to you. Social networking cookies both allow you to share pages and content to your social media account and are used for advertising purposes.

Information collected through targeted advertising cookies does not identify you by name. The information collected through this process does not enable us to identify your name, contact details or other personally identifying details unless you choose to provide these. To opt out of targeted advertising on our Site, you may contact us at optout@aaatlc.com. Opting out of targeted advertising does not opt you out of receiving generic advertisements.

You can set your browser preferences to reject or accept cookies, however refusing cookies may limit your ability to use some areas of our Site.

Third Party Data Collection

Your data is not shared with any non-service providing third parties and is only shared for the reasons listed above.

Links to Other Sites

The Site contains links to other sites that are not owned or controlled by AAA. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware of when you leave our site and to read the privacy statements of each and every website that you visit and how it collects and uses your personally identifiable information.

AAA– Under 13 Privacy Statement, Information Collection & Use

AAA does not specifically target the Site to children under 13 years of age and does not knowingly collect any personally identifiable information from children under the age of 13. We encourage parents and guardians to spend time online with their children to observe, participate in and/or monitor and guide their online activity. If a parent or guardian believes that AAA has in its database the information of a child under the age of 13, please contact us immediately and we will use our best efforts to promptly remove such information from our records.

Business Transitions

In the event AAA goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified of any such change in ownership or control of your personal information via email at the address you have provided during registration.

Revisions to This Policy

If we decide to change this Privacy Policy, we will post those changes here, place a notice on our homepage, and place a notice in other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you either here, by email, or by means of a notice on our home page, at our option.

California Consumers – CCPA

Your Rights Regarding Your Information

If you are a consumer, as defined in the California Consumer Privacy Act (“CCPA”), you have a right to request that AAA disclose to you the categories of personal information we have collected from you, the categories of sources from which such information has been collected, the business or commercial purpose for which your information has been collected, the categories of third parties with whom your personal information is shared, and the specific pieces of personal information that have been collected about you. You also have a right under the CCPA to request disclosure of your personal information which has been sold by a business, and to opt-out of that sale, however AAA does not sell consumer personal information other than as described in this Privacy Policy and has not sold any consumer personal information in the last 12 months. To exercise your right to disclosure and request these details about your personal information collected by AAA, you can make that request by emailing privacy@aaatlc.com or call us at 1-844-4AAATLC. Because, for your security, we require you to prove your identity before granting access to your information, we will ask you to verify certain personal information with us. The information we collect from you in connection with this verification of your identity will be used solely for the purposes of verification.

Additionally, you have the right to request that we delete personal information that we may have collected from you. To request that your information be deleted, you can make that request by emailing privacy@aaatlc.com or call us at 1-844-4AAATLC. Because, for your security, we require you to prove your identity before granting access to your information, we will ask you to verify certain personal information with us. The information we collect from you in connection with this verification of your identity will be used solely for the purposes of verification. Note that we will still retain information, pursuant to California Civil Code section 1798.105(d), if retention of the information is necessary to:

  • Complete the transaction for which the personal information was collected, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between us and you.
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity.
  • Debug to identify and repair errors that impair existing intended functionality.
  • Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law.
  • Comply with the California Electronic Communications Privacy Act pursuant to Chapter 3.6 (commencing with Section 1546) of Title 12 of Part 2 of the California Penal Code.
  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, but only if you have provided informed consent.
  • To enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us.
  • Comply with a legal obligation.
  • Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which the consumer provided the information.

You may designate an authorized agent to exercise your disclosure and deletion rights under the CCPA. If you wish to do this, you must provide the agent with written permission to exercise your rights, and you must verify your own identity with us. If you wish to designate an agent in this way, please email us at privacy@aaatlc.com or call us at 1-844-4AAATLC.

You have a right to not be discriminated against for exercising your rights under the CCPA, and we never discriminate in any way against consumers who choose to exercise any of these rights.

Questions About the AAA Privacy Policy

If you have any questions about this Privacy Policy or the practices described herein, you may contact us at:
AAA T.L.C. Health Care, Inc.
16133 Ventura Blvd., Suite 900
Encino, California 91436

Or via email at privacy@aaatlc.com

Version 1.1- 10162020